We have collected all important information regarding sizing in our Size Guide.

Currently, we ship to the following countries and regions:

Europe including countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Vatican City, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

For orders valued less than 89€, shipping is 5€

Europe including countries:
Montenegro, Serbia, Turkey. 

For orders valued less than 75€, shipping is 15€. For orders valued 89€ or more, shipping is FREE.

For certain areas in Europe, extra shipping fees may apply. 

We currently don't ship currently to UK, Belarus or Ukraine.

Our standard delivery is FREE for orders above ‎89€ within the countries we ship to in Europe. See the list of countries in the previous question. Should you order below that amount, the standard shipping fee is 5€.

Please note that we charge €4,95 return costs. This step serves to promote sustainable shopping and enable environmentally conscious return shipping. We will deduct the return cost from the refundable amount. If you need to return a defective product, please contact customerservice@paikka.pet. These returns remain free of charge.

Customs fees
Our products are sent out from our warehouse located in the EU. Usually, there are no customs fees or taxes inside the European Union, but if there are for some reason, you will have to pay for them in full when the package arrives. We're very sorry about this, but unfortunately, customs fees are out of our hands. Outside the European Union customs fees or taxes may apply. The same applies for returns.

All prices in our store are in euros (€).
Your payment will be processed securely through, and provided by Paytrail Plc. We accept:

• Card payments (Visa, Visa Electron, Mastercard, Eurocard and American Express)
• Finnish online bank payment (Nordea, OP Pohjola/Osuuspankki, Danske Bank, Ålandsbanken, Handelsbanken, S-Pankki, Aktia, Säästöpankki, POP Pankki, Oma Säästöpankki),
• Collector Lasku/Osamaksu
• MobilePay

Payment Service Provider
Klarna Bank AB acts as a collecting payment service provider and is an authorized Payment Institution. Klarna Bank AB will be shown as the recipient on your bank or credit card statement. Klarna Bank AB will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Klarna Bank AB
Sveavägen 46
111 34 Tukholma
Phone: +46 8 120 120 00
Business ID 556737-0431
Email: asiakas@klarna.fi

For more information, terms and services you can visit: https://www.klarna.com/fi/ehdot/ 

Alternatively you can also choose to pay with PayPal. PayPal supports:

• Credit Cards (Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute)
• Debit Cards
• PayPal Balance (with PayPal Cash or PayPal Cash Plus)
• Your bank account

PayPal (Europe) S.à r.l. et Cie, S.C.A. is a Luxembourg credit institution licensed in accordance with Article 2 of the Financial Law of 5 April 1993, as amended, and is supervised by the Luxembourg supervisory authority, the Commision de Surveillance du Secteur Financier. The company has its registered office in Luxembourg (L-1150).

PayPal Inc. (one of the parent companies of PayPal (Europe) S.à r.l. et Cie, S.C.A.) is located in California, USA.

Delivery times may vary. You can track your order with the tracking code you will get via email once the parcel has left our warehouse.

For EU shipments we work with either DHL or UPS, and the estimated arrival times are between for Standard shipping is 5-7 business days and 2-3 days with express shipping. 

Customs fees
Our products are sent out from our warehouse located in the EU. Usually, there are no customs fees or taxes inside the European Union, but if there are for some reason, you will have to pay for them in full when the package arrives. We're very sorry about this, but unfortunately, customs fees are out of our hands. Outside the European Union customs fees or taxes may apply. The same applies for returns.

The product wasn’t quite the right one? You have 14 days to send us back ordered items. 

Please note that we charge €4,95 return costs. This step serves to promote sustainable shopping and enable environmentally conscious return shipping. We will deduct the return cost from the refundable amount. If you need to return a defective product, please contact customerservice@paikka.pet. These returns remain free of charge.

Please note that we can only take back products that are clean, unused and with the original hang tag still attached.

Return instructions:

1. Attach the return label on the outside of the returning parcel. Please stick the new label over the old one. You can also remove the old one to avoid the wrong label being scanned.
2. Bring the parcel to the nearest parcel shop. Some delivery services (like UPS) offer a pickup service for returning parcels. Additional costs for this service may apply and are not covered by PAIKKA. Please consult the information provided on the websites of the delivery service in question.
3. The refund will be processed after our warehouse has confirmed the return.

Please note that for orders outside the EU, additional costs may apply. We're very sorry about this, but unfortunately, customs fees are out of our hands.

Where do I find my return label?

For orders received via UPS: You can enter a return directly via your UPS link and then send the parcel back. Click on the tracking number to proceed.
You can’t find the UPS link or something isn’t working right? No worries, send a message to customerservice@paikka.pet. Please state your order number in your message for quick processing.

For orders received via other delivery service: You can return parcels with the return label included in your order. 
You can’t find your return label? No worries, send a message to customerservice@paikka.pet. Please state your order number in your message for quick processing.

The refund will be processed after our warehouse has confirmed the return.

The return will be processed over the payment method used upon purchase. If you paid using a PAIKKA Gift Card, the refunded amount will be charged back on your gift card.

Unfortunately, we don't offer direct exchanges. You can place a new order for the new desired product.

You want to exchange an item ordered during one of our sales campaigns? You will be refunded the price paid when you placed the initial order. If you order the same product as bought during our sales campaign, the price stated at the moment of the purchase is valid.

The product isn't the right one for me
We have a 14-day return policy. Please see "How do I return my order" and note that we can only take back products that are clean, unused and with the original hang tag still attached.

Please note that we charge €4,95 return costs. This step serves to promote sustainable shopping and enable environmentally conscious return shipping.

My product is damaged
If your product is damaged without any obvious external reason, please send us a message and picture of the damaged item to customerservice@paikka.pet. Please state your order number in your message for quick processing.

My parcel arrived damaged
We’re sorry about the inconvenience, and hope that all items you ordered arrived intact and complete. If the damage only affects your parcel and you would like to return something from that order, you can use any packing material for the return.

My order was incomplete
We’re sorry about the inconvenience. Please write us a message at customerservice@paikka.pet and state your order number in your message to our customer service for quick processing.

Please note: The satisfaction of our customers is priority for us and we love to hear your feedback. Still, if an order has not been placed directly in our own web shop, we kindly ask you to make a reclamation to the shop the purchase was made.

We’re always looking forward to working with new retailers globally! Send us a message to wholesale@paikka.pet and our team will be in touch with you.