We have collected all important information regarding sizing in our Size Guide.

Currently, we ship to the following countries and regions:

Europe including countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Vatican City, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

For orders valued less than 89€, shipping is 4.90€ for Germany, 6.90€ for the rest of the countries listed above. For orders above 89€, delivery in FREE.

Europe including countries:
Montenegro, Serbia, Turkey. 

For orders valued less than 89€, shipping is 15€. For orders valued 89€ or more, shipping is FREE.

For certain areas in Europe, extra shipping fees may apply. 

We currently don't ship currently to UK, Belarus or Ukraine.

Our standard delivery is FREE for orders above ‎89€ within the countries we ship to in Europe. See the list of countries in the previous question. Should you order below that amount, the standard shipping fee is 4.90€ for Germany, for 6.90€ for the rest of the countries listed in the previous question.

Customs fees
Our products are sent out from our warehouse located in the EU. Usually, there are no customs fees or taxes inside the European Union, but if there are for some reason, you will have to pay for them in full when the package arrives. We're very sorry about this, but unfortunately, customs fees are out of our hands. Outside the European Union customs fees or taxes may apply. The same applies for returns.

All prices in our store are in euros (€).
Your payment will be processed securely through, and provided by Paytrail Plc. We accept:

• Card payments (Visa, Visa Electron, Mastercard, Eurocard and American Express)
• Finnish online bank payment (Nordea, OP Pohjola/Osuuspankki, Danske Bank, Ålandsbanken, Handelsbanken, S-Pankki, Aktia, Säästöpankki, POP Pankki, Oma Säästöpankki),
• Collector Lasku/Osamaksu
• MobilePay

Payment Service Provider
Klarna Bank AB acts as a collecting payment service provider and is an authorized Payment Institution. Klarna Bank AB will be shown as the recipient on your bank or credit card statement. Klarna Bank AB will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Klarna Bank AB
Sveavägen 46
111 34 Tukholma
Phone: +46 8 120 120 00
Business ID 556737-0431
Email: asiakas@klarna.fi

For more information, terms and services you can visit: https://www.klarna.com/fi/ehdot/ 

Alternatively you can also choose to pay with PayPal. PayPal supports:

• Credit Cards (Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute)
• Debit Cards
• PayPal Balance (with PayPal Cash or PayPal Cash Plus)
• Your bank account

PayPal (Europe) S.à r.l. et Cie, S.C.A. is a Luxembourg credit institution licensed in accordance with Article 2 of the Financial Law of 5 April 1993, as amended, and is supervised by the Luxembourg supervisory authority, the Commision de Surveillance du Secteur Financier. The company has its registered office in Luxembourg (L-1150).

PayPal Inc. (one of the parent companies of PayPal (Europe) S.à r.l. et Cie, S.C.A.) is located in California, USA.

Delivery times may vary. You can track your order with the tracking code you will get via email once the parcel has left our warehouse.

For EU shipments we work with either DHL or UPS, and the estimated arrival times are between for Standard shipping is 5-7 business days and 2-3 days with express shipping. 

Customs fees
Our products are sent out from our warehouse located in the EU. Usually, there are no customs fees or taxes inside the European Union, but if there are for some reason, you will have to pay for them in full when the package arrives. We're very sorry about this, but unfortunately, customs fees are out of our hands. Outside the European Union customs fees or taxes may apply. The same applies for returns.

• You can return any item within 15 days of receiving your order for a full refund. 
• Returns after 15 days may be rejected. 

Return Fee 

• A flat return fee of 4,90€ will be deducted from your refund. 
• Refunds may also be reduced if items are used, damaged, altered, or missing tags/labels. 

Item Condition 

• To receive a full refund, items must be in the same condition as when you received them. 
• Returned items must be clean and free. from hair. 

Return Process 

1. Each order includes a return label and return form in the original package. 
2. Log in to your customer account, go to the order you want to return an item from, and request a return. 
3. Attach the return label to your package. 
4. Send the return via your carrier and keep proof of shipment. 
5. If your package did not include a return label, contact Customer Service at customerservice@paikka.pet for assistance. 

Refunds 

• Refunds are processed within 14 days of receiving your return. 
• Refunds will be issued via the original method of payment. 
• Items returned in unsuitable condition may result in reduced refund or rejection. 

Exchanges 

• To exchange an item for a different size or color, return the unwanted item and place a new order. 
• For faster processing, request store credit by contacting Customer Service: customerservice@paikka.pet. 

Damaged or Faulty Goods 

• If items arrive damaged or faulty, contact Customer Service immediately for evaluation. 

Additional Notes 

• PAIKKA is not responsible for items returned by mistake.

The refund will be processed after our warehouse has confirmed the return.

The return will be processed over the payment method used upon purchase. If you paid using a PAIKKA Gift Card, the refunded amount will be charged back on your gift card.

Unfortunately, we don't offer direct exchanges. You can place a new order for the new desired product.

You want to exchange an item ordered during one of our sales campaigns? You will be refunded the price paid when you placed the initial order. If you order the same product as bought during our sales campaign, the price stated at the moment of the purchase is valid.

The product isn't the right one for me
We have a 14-day return policy. Please see "How do I return my order" and note that we can only take back products that are clean, unused and with the original hang tag still attached.

My product is damaged
If your product is damaged without any obvious external reason, please send us a message and picture of the damaged item to customerservice@paikka.pet. Please state your order number in your message for quick processing.

My parcel arrived damaged
We’re sorry about the inconvenience, and hope that all items you ordered arrived intact and complete. If the damage only affects your parcel and you would like to return something from that order, you can use any packing material for the return.

My order was incomplete
We’re sorry about the inconvenience. Please write us a message at customerservice@paikka.pet and state your order number in your message to our customer service for quick processing.

Please note: The satisfaction of our customers is priority for us and we love to hear your feedback. Still, if an order has not been placed directly in our own web shop, we kindly ask you to make a reclamation to the shop the purchase was made.

We’re always looking forward to working with new retailers globally! Send us a message to wholesale@paikka.pet and our team will be in touch with you.