Shipping and Returns

Free shipping for orders over 89€. 30-day return period. Exceptions may occur during campaigns. EASY RETURNS, INSTANT REFUNDS, FREE & INSTANT EXCHANGES.


RETURN PROCESS

You can return any item within 30 days of receiving your order for a full refund. Returns after 30 days may be rejected. 

  1. With your order number ready, please visit https://returns.reveni.io/paikka to get started on your return or exchange.
  2. After having registered your return, you will receive a return label.
  3. Attach this return label to your package. Make sure any other old labels on the package are removed.
  4. Send the return via your carrier and keep proof of shipment.
  5. If you have any questions, please contact Customer Service at customerservice@paikka.pet for assistance.


  • A flat return fee of 4,90€ (Germany, Austria) or 6,90€ (rest of Europe) will be deducted from your refund. This step serves to promote sustainable shopping and enable environmentally conscious return shipping. 
  • Refunds may also be reduced if items are used, damaged, altered, or missing tags/labels.
  • To receive a full refund, items must be in the same condition as when you received them.
  • Returned items must be clean and free of hair.


Refunds 

  • Refunds are processed within 14 days of receiving your return.
  • Refunds will be issued via the original method of payment.
  • Items returned in unsuitable condition may result in reduced refund or rejection. 
  • Kindly note that the process may take slightly longer during seasonal sales, festive season, and other exclusive launches.


Exchanges 

We offer free, instant exchanges. Please visit https://returns.reveni.io/paikka to get started, and hold your order number ready.

In case of any questions, please contact Customer Service: customerservice@paikka.pet.

Damaged or Faulty Goods
If items arrive damaged or faulty, contact Customer Service immediately for evaluation.

Additional Notes

PAIKKA is not responsible for items returned by mistake.



SHIPPING

Europe including countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Vatican City, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

  • For orders valued less than 89€, shipping is 4.90€ for orders to Germany, 6.90€ for the rest of the listed countries.
  • For orders valued 89€ or more, free shipping


For some countries, different shipping fees apply:
Montenegro, Serbia, Turkey. 

  • For orders valued less than 89€, shipping is 15€
  • For orders valued 89€ or more, free shipping
  • We don't ship currently to UK, Belarus or Ukraine.


Shipping times and carriers
For EU shipments we will use either DHL or UPS, and the estimated arrival times are between for Standard shipping is 5-7 business days.


Customs fees
Our products will be sent from our warehouse located in EU. Usually, there are no customs fees or taxes inside the European Union, but if there are for some reason, you will have to pay for them in full when the package arrives to you. Outside the European Union customs fees or taxes may apply, which you will have to pay in full when the package arrives to you. We're very sorry about this, but unfortunately, customs fees are out of our hands.


Any questions? 
You can contact us via email at customerservice@paikka.pet