Shipping and Returns

Free shipping for orders over 89€
15-day return period

Exceptions may occur during campaigns.


RETURNS


Return Window 

  • You can return any item within 15 days of receiving your order for a full refund.
  • Returns after 15 days may be rejected. 


Return Fee 

  • A flat return fee of 4,90€ will be deducted from your refund.
  • Refunds may also be reduced if items are used, damaged, altered, or missing tags/labels. 


Item Condition

  • To receive a full refund, items must be in the same condition as when you received them.
  • Returned items must be clean and free from hair. 


Return Process 

  1. Each order includes a return label and return form in the original package.
  2. Log in to your customer account, go to the order you want to return an item from, and request a return.
  3. Attach the return label to your package.
  4. Send the return via your carrier and keep proof of shipment.
  5. If your package did not include a return label, contact Customer Service at customerservice@paikka.pet for assistance. 


Refunds 

  • Refunds are processed within 14 days of receiving your return.
  • Refunds will be issued via the original method of payment.
  • Items returned in unsuitable condition may result in reduced refund or rejection. 


Exchanges 

  • To exchange an item for a different size or color, return the unwanted item and place a new order. 

  • For faster processing, request store credit by contacting Customer Service: customerservice@paikka.pet. 


Damaged or Faulty Goods 

  • If items arrive damaged or faulty, contact Customer Service immediately for evaluation. 


Additional Notes 

  • PAIKKA is not responsible for items returned by mistake



SHIPPING

Europe including countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Vatican City, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

  • For orders valued less than 89€, shipping is 4.90€ for orders to Germany, 6.90€ for the rest of the listed countries.
  • For orders valued 89€ or more, free shipping


For some countries, different shipping fees apply:
Montenegro, Serbia, Turkey. 

  • For orders valued less than 89€, shipping is 15€
  • For orders valued 89€ or more, free shipping
  • We don't ship currently to UK, Belarus or Ukraine.


Shipping times and carriers
For EU shipments we will use either DHL or UPS, and the estimated arrival times are between for Standard shipping is 5-7 business days.


Customs fees
Our products will be sent from our warehouse located in EU. Usually, there are no customs fees or taxes inside the European Union, but if there are for some reason, you will have to pay for them in full when the package arrives to you. Outside the European Union customs fees or taxes may apply, which you will have to pay in full when the package arrives to you. We're very sorry about this, but unfortunately, customs fees are out of our hands.


Any questions? 
You can contact us via email at customerservice@paikka.pet