Shipping and Returns

 
Free shipping for orders over 89€
14-day return period

    Please note that we charge €4,95 return costs. This step serves to promote sustainable shopping and enable environmentally conscious return shipping. We will deduct the return cost from the refundable amount.


    Europe including countries:

    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Vatican City, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

    • For orders valued less than 89€, shipping is 5€
    • For orders valued 89€ or more, free shipping

     

    For some countries, different shipping fees apply:
    Montenegro, Serbia, Turkey. 

    • For orders valued less than 89€, shipping is 15€
    • For orders valued 89€ or more, free shipping
    • For certain areas in Europe, extra shipping fees may apply
    • We don't ship currently to UK, Belarus or Ukraine.


    Shipping times and carriers
    For EU shipments we will use either DHL or UPS, and the estimated arrival times are between for Standard shipping is 5-7 business days (DHL, UPS).


    Customs fees
    Our products will be sent from our warehouse located in EU. Usually, there are no customs fees or taxes inside the European Union, but if there are for some reason, you will have to pay for them in full when the package arrives to you. We're very sorry about this, but unfortunately, customs fees are out of our hands. Outside European Union customs fees or taxes may apply.

    Any questions? 
    You can contact us via email at customerservice@paikka.pet