Terms and Conditions

  
PAIKKA Web Shop User Agreement

  1. Parties to this agreement
  2. Use of the Service
  3. Privacy policy
  4. Ordering and Payment Terms
  5. Product prices
  6. Delivery
  7. Cancellation and returns
  8. Changes to the Service and this Agreement
  9. Jurisdiction and Settlement of Disputes
  10. Language of this Agreement
1. Parties to this agreement
This User agreement (referred to hereinafter as the Agreement) contains the terms and conditions of the use of paikka.pet web service (referred to hereinafter as the Service) owned by PAIKKA International Oy (referred to hereinafter as the Service Provider). When a person (referred to hereinafter as the User) completes the registration process or orders product/s, he or she agrees to this Agreement.

Contact details of the Service Provider:
PAIKKA International Oy / paikka.pet, Härkähaankuja 14, 01730, Finland

2. Use of the Service

2.1. The Service is intended for private individuals, institutions and companies who live / which are located in the countries listed on the Service website.

2.2. Return policy does not apply to orders made by institutions or companies.

2.3. You must be eighteen or older to order products from the Service.

2.4. Everything in the Service, including images, drawings, sound, graphics and text, is protected by worldwide copyright and other proprietary laws and treaty provisions. Service Provider grants you a limited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify, any portion of this site without express written authorization from the Service Provider.

3. Privacy policy

3.1. The Service Provider is committed to respecting the User's privacy. The Service Provider is the sole owner of the information collected on paikka.pet. The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us, such as credit card processing, delivering packages and fulfilling orders. In those cases, we provide only the information necessary for the performance of those specific functions.

3.2. The Service Provider does not transfer any information given by the User to a third party for any other purpose than processing the order. We will not sell, share or rent this information to any other entity for any reason.

3.3. The Service Provider reserves right to transfer the information provided by the User to the authorities in the case of infringement of laws and violation of good practice (bona mores) by the User.

3.4. The User has the right to examine, change and delete information about him/herself from the register. Upon request, we provide any site visitor who establishes his or her identity to our satisfaction with access to information that we have collected from them.

4. Ordering and Payment Terms

4.1. When an order is placed in the Service the binding sales agreement between the User and the Service Provider is reached when the User receives an order confirmation e-mail.

4.2. Unless otherwise agreed by the Service Provider, payment must be received by the Service Provider prior to acceptance of an order.

4.3. The Service Provider reserves the right to reject any order in its sole discretion.

5. Product prices

5.1. The product price is the price displayed for the item on the Service at the time of ordering.

5.2. Delivery charges vary depending on the shipping destination and are stated for each order at check-out.

5.3. All the product prices and delivery changes are displayed in euros (EUR).

5.4. For the European Union countries, all prices displayed are inclusive of VAT (Value Added Tax).

6. Delivery

6.1. Delivery charges vary depending on the shipping destination and are stated for each order at check-out.

6.2. Delivery times vary from product to product. Delivery time is determined by the availability of the product and order destination.

6.3. The Service Provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.

6.4. The Service Provider reserves the right to deliver different products ordered at the same time separately.

6.5. The Service Provider takes responsibility for the loss and damage of the product occurred during the delivery.

7. Cancellation and returns

7.1. The User (except institutions and companies) has a 14-days right to return or exchange a product.

7.2 The User is responsible for the return inside the European Union. The return costs amount to €4,95. The return cost will be deducted from the refundable amount.

The customer has a right to return a product if:

      1. The order has been cancelled according to the terms and conditions by notifying PAIKKA International Oy within 14 days of delivery
      2. The product has not been used,
      3. The product is in the condition that the customer received it in, and all the parts of the product are included in the package and
      4. The product has been repackaged into its original package or an equivalent.

7.3. The product must be returned immediately after cancellation.

7.4. When returning products User will be responsible for the risk of damages.

8. Changes to the Service and this Agreement
Service Provider reserves the right to make changes to the Service, policies, and this User Agreement at any time.

 9. Jurisdiction and Settlement of Disputes
This User Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Finland. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the Helsinki District Court, Finland.

10. Language of this Agreement
The parties have agreed that this Agreement and related documents shall be written in English.